Privacy policy

🛡️ Privacy Policy

Effective Date: March 19, 2026 Last Updated: March 19, 2026

At Desi Bartan, we are committed to protecting the privacy and security of our customers. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or purchase our artisanal clay and bronze cookware. By using our services, you consent to the data practices described in this statement.

1. Nature of Data Collection

We collect information that identifies, relates to, or could reasonably be linked, directly or indirectly, with a particular consumer or device ("Personal Information").

A. Information You Provide Directly

  • Identity Data: Includes first name, last name, and title.

  • Contact Data: Includes billing address, delivery address, email address, and telephone numbers (specifically +92 324 9603820 for order coordination).

  • Financial Data: While we do not store full credit card details on our servers, we collect payment information through secure gateways (Bank Transfers, EasyPaisa, JazzCash).

  • Transaction Data: Includes details about payments to and from you and other details of products you have purchased from Desi Bartan.

B. Automated Data Collection

As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. This is collected via cookies, server logs, and other similar technologies.

  • Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, and operating system/platform.

2. How We Use Your Information

We only use your personal data when the law allows us to. Most commonly, we use your data in the following circumstances:

  • Performance of a Contract: To process and deliver your order, manage payments, and collect money owed to us.

  • Customer Support: To notify you about changes to our terms or privacy policy, or to request a review of your purchase.

  • Marketing & Communications: To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about.

  • Operational Integrity: To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, and hosting of data).

    Our Mission "To provide every household with 100% organic, handcrafted clay cookware that promotes a healthier, chemical-free lifestyle while  Our Vision"To become Pakistan’s most trusted household name for sustainable and traditional kitchenware, leading the way toward a healthier generation by bringing the authentic touch of nature back to every kitchen."

3. Disclosure of Your Personal Data

Desi Bartan does not sell, rent, or lease its customer lists to third parties. We may share your data with the following categories of third parties for the purposes set out above:

  • Service Providers: Logistics partners (couriers) who require your address and contact number for successful delivery.

  • Professional Advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.

  • Regulatory Authorities: HM Revenue & Customs, regulators, and other authorities who require reporting of processing activities in certain circumstances.

4. Data Security & Integrity

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.

  • Encryption: We use SSL (Secure Sockets Layer) technology to ensure that all data passed between our web server and browsers remains private and integral.

  • Limited Access: We limit access to your personal data to those employees, agents, and contractors who have a business "need to know." They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

  • For tax purposes, the law requires us to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers.

6. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

  1. Request Access: You have the right to receive a copy of the personal data we hold about you.

  2. Request Correction: You can have any incomplete or inaccurate data we hold about you corrected.

  3. Request Erasure: You can ask us to delete or remove personal data where there is no good reason for us continuing to process it.

  4. Object to Processing: You can object where we are processing your personal data for direct marketing purposes.

7. Cookie Policy

Our website uses "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

8. Third-Party Links

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

9. Changes to This Privacy Policy

Desi Bartan will occasionally update this Statement of Privacy to reflect company and customer feedback. We encourage you to periodically review this Statement to be informed of how we are protecting your information.

10. Contact Information

We welcome your comments regarding this Statement of Privacy. If you believe that we have not adhered to this Statement, please contact us at:

Desi Bartan Support Desk 📧 Email: desibartan.pk@gmail.com 📱 WhatsApp: +92 324 9603820 📍 Address: Opposite AL-NOOR Hospital Kalaswala Road Pasrur District Sialkot Pakistan